Clear Terms for Working Together

1. Overview

These Terms of Service, referred to as the “Terms,” govern your access to and use of the website, services, communications, proposals, software, automations, AI integrations, consulting, and related work provided by ZVO Logic.

By using our website, submitting an inquiry, booking a call, requesting a proposal, or purchasing services from us, you agree to these Terms. If you do not agree with these Terms, you should not use our website or services.

In these Terms, “ZVO Logic,” “we,” “us,” and “our” refer to the business providing the services. “Client,” “you,” and “your” refer to the person, company, or organization using the website or services.

2. Services We Provide

ZVO Logic provides custom software, web applications, desktop applications, WordPress plugins, business automation, AI integrations, workflow consulting, technical strategy, systems integration, support, and related services.

The specific scope, deliverables, timeline, pricing, responsibilities, and terms for a project may be described in a separate proposal, statement of work, invoice, order form, subscription plan, or written agreement.

If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control for that specific project.

3. Eligibility

You must be legally able to enter into agreements in order to use our services. If you use our services on behalf of a company or organization, you represent that you have authority to bind that company or organization to these Terms.

4. Website Use

You may use our website for lawful business purposes, including learning about our services, submitting inquiries, booking calls, and communicating with us.

You agree not to misuse the website, attempt to disrupt its operation, access non-public areas, copy content in an unauthorized way, submit malicious code, or use the website for unlawful or harmful activity.

We may update, modify, suspend, or discontinue any part of the website at any time without notice.

5. Projects, Proposals & Deliverables

Project work begins only after we have agreed to the scope, pricing, and terms for the work. This may happen through a signed agreement, accepted proposal, paid invoice, email confirmation, or another written approval method.

Scope of Work

The project scope defines what is included. Work outside the agreed scope may require additional fees, timeline adjustments, or a separate agreement.

Timelines

Any timeline or delivery estimate is based on the information available at the time it is provided. Timelines may change due to client delays, third-party issues, technical complexity, requested changes, late payments, or other factors outside our control.

Revisions

Revisions may be included only if stated in the applicable proposal or agreement. Additional revisions, feature requests, or scope changes may be billed separately.

Acceptance

Once deliverables are provided, you are responsible for reviewing them promptly. If you do not report issues within a reasonable review period, the deliverables may be considered accepted.

6. Client Responsibilities

To complete work successfully, we may depend on you to provide accurate information, timely feedback, approvals, access credentials, files, content, business rules, system documentation, and other project materials.

You agree that you are responsible for:

• Providing accurate, complete, and timely information.
• Reviewing deliverables and giving feedback within requested timeframes.
• Ensuring you have the right to share any data, files, content, or credentials provided to us.
• Maintaining backups of your systems, data, website, and business records.
• Obtaining any necessary legal, compliance, accounting, or industry-specific advice.
• Ensuring your use of delivered systems complies with applicable laws and regulations.

Delays in providing required information, access, feedback, or approvals may delay the project and may result in additional fees.

7. Payments, Fees & Billing

Fees, payment schedules, deposits, retainers, subscriptions, and billing terms will be described in the applicable proposal, invoice, checkout page, or agreement.

Unless otherwise stated, fees are due according to the payment terms listed on the invoice or agreement. Late payments may result in delayed work, suspended services, withheld deliverables, or termination of services.

Deposits and Retainers

Deposits, setup fees, strategy fees, and retainers may be non-refundable unless otherwise stated in writing.

Taxes

You are responsible for any applicable taxes, duties, or government charges related to your purchase or use of our services, except for taxes based on our income.

Refunds

Refunds are not guaranteed unless specifically stated in a written agreement. Because custom services involve time, planning, strategy, and development work, payments for completed work are generally not refundable.

8. Intellectual Property

Your Materials

You retain ownership of materials, data, content, trademarks, documents, and business information you provide to us. You grant us permission to use those materials as necessary to provide the services.

Project Deliverables

Ownership of custom deliverables will be handled according to the applicable proposal or agreement. If no separate terms are provided, ownership of final, paid-for custom deliverables transfers to you after full payment is received, excluding our pre-existing tools, templates, processes, frameworks, reusable code, know-how, and third-party materials.

Our Pre-Existing Materials

We retain ownership of our pre-existing software, code libraries, systems, templates, frameworks, documentation, processes, designs, methods, workflows, and general knowledge developed before or outside your project.

Portfolio Use

Unless you request otherwise in writing, we may describe the general nature of work performed for you in our portfolio, case studies, marketing materials, or sales conversations. We will not intentionally disclose confidential business information in public-facing materials.

9. Third-Party Services & Tools

Our services may involve third-party platforms, plugins, APIs, hosting providers, payment processors, analytics tools, automation platforms, AI providers, CRMs, email tools, databases, and other software or services.

We are not responsible for the availability, pricing, security, policies, features, outages, updates, limitations, or actions of third-party services. Your use of third-party services may be subject to their own terms and privacy policies.

You are responsible for maintaining active accounts, licenses, subscriptions, API access, and payment for third-party services unless otherwise agreed in writing.

10. AI, Automation & Data Processing

Some services may include AI tools, automated workflows, data extraction, document processing, integrations, or decision-support systems. These tools are designed to improve efficiency, but they may not be perfect.

You are responsible for reviewing and validating outputs before relying on them, especially for financial, legal, medical, employment, compliance, safety, or other high-impact decisions.

Unless expressly agreed in writing, our services do not replace professional legal, financial, medical, accounting, compliance, or industry-specific advice.

11. Confidentiality

During a project, either party may receive non-public business, technical, financial, operational, customer, or strategic information from the other party. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the services.

Confidential information does not include information that is publicly available, already known without restriction, independently developed, or lawfully obtained from another source.

12. Acceptable Use

You agree not to use our website, services, deliverables, or systems to:

• Violate any law, regulation, contract, or third-party right.
• Transmit malware, spam, harmful code, or unauthorized automated requests.
• Collect, process, or use data without proper rights or consent.
• Harass, defraud, impersonate, exploit, or harm another person or business.
• Attempt to gain unauthorized access to systems, accounts, networks, or data.
• Use deliverables in a way that is unsafe, deceptive, or unlawful.

We may refuse, suspend, or terminate work if we believe a requested use is unlawful, harmful, unethical, unsafe, or outside the scope of services we provide.

13. Disclaimers

Our website and services are provided on an “as available” and, unless otherwise stated in writing, “as is” basis. We make no guarantee that the website or services will be uninterrupted, error-free, completely secure, or suitable for every specific purpose.

We do not guarantee specific revenue increases, cost savings, rankings, business outcomes, operational results, or financial returns unless expressly stated in a written agreement.

You acknowledge that software, automations, integrations, websites, AI systems, APIs, and third-party platforms may contain bugs, limitations, downtime, security risks, compatibility issues, or unexpected behavior.

14. Limitation of Liability

To the fullest extent allowed by law, ZVO Logic will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

To the fullest extent allowed by law, our total liability for any claim related to the website, services, or deliverables will not exceed the amount you paid us for the specific service giving rise to the claim during the three months before the claim arose.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless ZVO Logic from claims, losses, damages, liabilities, costs, and expenses, including reasonable attorney fees, arising from your misuse of the website or services, your violation of these Terms, your violation of law, your data or materials, or your use of deliverables after completion.

16. Termination

Either party may terminate services according to the applicable proposal, invoice, agreement, or written cancellation terms.

We may suspend or terminate access to services if you fail to pay amounts due, misuse the services, request unlawful or harmful work, violate these Terms, or fail to provide required cooperation.

Upon termination, you remain responsible for all fees owed for work performed, expenses incurred, subscriptions started, and commitments made before termination.

17. Governing Law

These Terms are governed by the laws of the jurisdiction where ZVO Logic is legally registered, unless a separate written agreement states otherwise.

Any disputes will be handled in the courts or dispute resolution forum specified in the applicable written agreement. If no forum is specified, disputes will be handled in a court of competent jurisdiction.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page.

Your continued use of our website or services after updated Terms are posted means you accept the updated Terms.

19. Contact Us

If you have questions about these Terms of Service, contact us using the details below.